1. Ordering.
You order by filling out the formula in the cart with the relevant informations.
It is possible to pay via bank transfer. Information about oure bank account, is send by email, when you have confirme your order. (Incl. information about SWIFT-code and IBAN Account no., so the transfer can be don from abroad.)
Via paipal you can pay with Visa card, Mastercard, Discovery or American Express. The card information is transfert crypted. 123knit.com do not recieve any card information, as this information is handled only by Paypal. Paypal is free of charge for the costumer.
3. Prices
All the prices include 25 % danish tax. If you order from a country outside the EU, you don't pay the danish tax and thereby you get 20 % discount. (If your are log on as a member, and are resident outside the EU-countrys, the prices are shown whitout danish tax)
123knit.com make reservation for: Increases of prices, force majeure, changes of taxes, sold outs and misprints.
3. Shipping
123knit.com deliver worldwide. Shipping is charged by weight og destination and the total prices is shown when charged. To adresses in the EU and in the Nordic countries the shipping fee is 30 DKK. Our standard shipping carrier is Post Danmark. If you are resident in Denmark (not included Greenland and the Foroe Islands), the shipping is free of charge, if you order for minimum 150 DKK).
Most patterns will be send as pdf-files by email, and you will not be charged for shipping. If it is a book or a leaflet, you will be charged for the shipping.
Your order will be confirmed by email. Your order will be shipped in 1-5 days. When the order is shipped you will recieve an email. If the order is delayed, you will recieve an email as well.
You can allways see the current status of your order on your account in the shop.
4. Complaint
If the goods are defect or there has been an error in the delivery, the shop must be informed within 14 days. If the goods are damaged under transport, the customer must informe the firm, who is in charged of the delivery, immediately.
5. Right of return
If you regret your order, you can email the shop at shop@123knit.com. Please tell us if you want your order cancelled or changed. Please inform about your ordering number. Cancelling or change of order is free of charge, if you inform us before the goods are shippped.
If you regret your order, after the order is shipped, you can return the goods undamaged whithin 14 days after the order is recieved (If the goods are damaged, without the damaging is a result of negligence or lack of care, you keep your right of return). However, you have to pay the return shipping.
Goods that are returned whitout postage, will not be recieved.
Shop name and adress:
123knit / Nanna Gudmand-Høyer
Tekstilgalleriet Aps
Klareboderne 12
DK-1115 København K
Denmark
CVR.nr.: 28 12 36 39
Phone number: +45 61 77 10 59
Faxe: +45 33 73 10 51
Mail: shop@123knit.com
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